University of KwaZulu-Natal Call Center Agents Recruitment
Join the UKZN Team as a Call Center Agent
Are you a dedicated University of KwaZulu-Natal (UKZN) student passionate about helping others? If you possess strong academic credentials and excellent communication skills, we invite you to apply for one of 10 Call Center Agent positions at UKZN!
- Closing Date: September 18, 2024
- Location: Glenwood, Durban
Role Overview
As a Call Center Agent, you will be instrumental in providing support to students, staff, and the public, assisting them with inquiries related to university processes, programs, and more. You’ll be the friendly voice on the line, delivering accurate information and guidance to callers.
Key Responsibilities
- Information Assistance: Respond to inquiries regarding entrance requirements, available programs, and application statuses.
- Guidance for Applicants: Help applicants navigate the online acceptance process efficiently.
- Referral Management: Direct complex inquiries to the appropriate departments, such as College Offices or Student Fees.
- Professionalism: Maintain a high standard of customer service and professionalism at all times.
- Team Collaboration: Contribute positively to a supportive and dynamic team environment.
Qualifications and Skills
- Student Status: Must be a current final-year or postgraduate student at UKZN in good academic standing.
- University Knowledge: Strong understanding of university processes and structures.
- Communication Proficiency: Excellent telephone etiquette and interpersonal communication skills.
- Problem-Solving Ability: Effective analytical and problem-solving skills.
- Technical Skills: Proficiency in the MS Office suite and MS Teams.
- Experience: Previous call center experience is preferred but not essential.
Company Culture and Values
At UKZN, we are dedicated to fostering a welcoming and inclusive environment where all individuals feel valued and respected. We promote a culture of collaboration, innovation, and continuous learning. Our mission is to be the premier institution of African scholarship, and our employees play a vital role in achieving this goal.
Benefits and Perks
- Work Experience: Gain valuable experience in a dynamic and supportive work environment.
- Skill Development: Enhance your communication, problem-solving, and customer service skills.
- Understanding University Processes: Deepen your knowledge of university operations and procedures.
- Impactful Contribution: Play a key role in supporting the success of the university and its students.
- Competitive Compensation: Enjoy market-related remuneration.
How to Apply
If you meet the qualifications and are excited about starting a rewarding career in education, we encourage you to apply! Please submit your CV and a cover letter highlighting your qualifications and interest in the Call Center Agent position.